At Biozenutra, your satisfaction is important to us. We understand that sometimes a product may not meet your expectations, and we’re here to help.
1. Payment Method
All orders are processed using Cash on Delivery (COD) only. No other payment methods are accepted at this time.
2. Return Policy
- We accept returns for unopened and unused products within 7 days of delivery.
- To be eligible for a return, items must be in their original packaging and condition.
- Customers must contact us at [email protected] with their order number and reason for return.
- Returns are only accepted for products paid in cash upon delivery.
- Refunds are issued in cash only at the time of product pickup (return).
- Once we verify the return, a refund will be processed directly by our delivery partner at the time of collection or as arranged through customer service.
4. Exchange Policy
- We currently do not offer product exchanges.
- If you received a wrong or damaged item, please email us at [email protected] within 7 days of delivery. We’ll arrange for a return and send the correct item, subject to availability.
5. Return Shipping
- In most cases, return pickup will be scheduled by our logistics partner.
- If pickup is not available in your area, you may be asked to drop the item at a designated return center (details will be provided via email).
6. Contact Us
For questions about your return or refund, please contact us at:
📧 [email protected]